AI Readiness in Government
At Oxford Insights, we are committed to harnessing the potential of Artificial Intelligence (AI) to enhance public services globally. In line with our goal to assist governments in effectively integrating AI into public service delivery, we have created:
A collection of country spotlights that profile individual nations’ AI initiatives. These insights are derived from interviews with civil servants and policymakers within each country.Learn more
A free, downloadable tool designed to help policymakers in government understand how prepared their government is to use AI in a trustworthy way in the public sector.Learn more
Join us for an online event, Navigating Government AI Readiness: Insights from the 2023 Index and Global Experts, where we’ll share findings from the 2023 Government AI Readiness Index, followed by a panel discussion with AI experts from government, think tanks, and international organisations. Whether you’re a policymaker, technologist, or simply interested in public sector AI readiness, this event is a must-attend.Learn more
AI is well integrated into private sector organisations. Adoption of AI peaked globally in 2019, according to a survey by McKinsey, when 58% of businesses reported adopting AI in at least one business area. The number has now levelled to around 50% by 2022.
However, the benefits of adopting AI are not reserved for the private sector. The public sector also has much to gain, especially as citizens’ expectations of the quality of public services rise in line with their experience of services in other parts of their lives. The task of attending an in-person meeting to update your address with the local government becomes much less understandable when you are updating it on a mobile banking app at the same time. Moreover, the benefits should not be reserved for the private sector. Unlike the public sector, companies do not have a duty to deliver services for all those who need access to them, only those able to pay for them. If governments fall behind in the quality of the services they offer, there’s a risk of increased inequality in access to essential services among various socio-economic groups.
While adoption may not be at the same pace as the private sector, we are seeing more and more governments realise the benefits of AI. Governments are undertaking AI projects which we situate into three broad categories:
AI in public administration: Use cases of AI within a government’s internal operations. Projects include automating business processes to minimise administrative burden on staff and reduce costs, providing policy insights based on data to aid decision-making, and supporting fraud detection and compliance.
AI in public service provision: Use cases of AI in the delivery of public services to people who use them. Projects include the development of chatbots and the personalisation of services to improve people’s experience interacting with public authorities and strengthen citizen engagement.
AI for the public good: Use cases of AI that tackle a challenge within the public sphere. These include government-led projects to use AI to meet sustainable development goals or other development priorities, and government initiatives to improve democratic engagement using AI.
Every government has something to gain. With a proven track record, we offer advisory services to guide governments in developing, implementing, and evaluating policies to enhance their AI Readiness. Get in touch!